Refund policy

Return & Refund Policy

Your satisfaction is our priority. If you’re not happy with your order, we’ll work to make it right.

Returns Eligibility:
- Must be returned within 30 days of delivery
- Item must be unused, in original packaging
- Proof of purchase required

Non-Returnable Items:
- Electrical parts
- Custom or made-to-order items
- Clearance or final sale products

Refund Process:
- Approved refunds will be issued to the original payment method
- Please allow 5–7 business days for processing
- Restocking fee of 10–15% may apply

To start a return:
Email katie@rpxpress.com with your order number and reason for return. You can also call (828) 428-8653